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Public Works Information

Office location & hours:
1220 Sweetwater Rd.
Incline Village NV 89451
Monday-Friday 8:00am to 4:30pm

Contact Numbers:
Customer Service/Billing: (775) 832-1203
24 hour Trash Hotline: (775) 832-1221
Backflow Inspections: (775) 832-1313
Inspection Request Line: (775) 832-1224
Waste Not: (775) 832-1284
Fax: (775)832-1260
Email: Contact Us

Additional Helpful Contact Numbers:
Waste Management: (775)831-2971 Monday-Friday 8:00am to 4:30pm
Waste Management Transfer Station: (775)833-6251 M-F 8:00am to 4:30pm and S-S 8:00am to 4:00pm
Washoe County Roads Dept: (775)832-4125
Washoe County Parking Restrictions during Winter Hotline: (775)833-5555

About Us

The Incline Village General Improvement District Public Works Department provides water and sewer services, as well as management of the solid waste contract, to the 8,039 residential and commercial users located within Incline Village and Crystal Bay. Trash collection is provided by Waste Management Inc. (dba Incline Sanitation) through a franchise agreement.

It is a great responsibility to provide clean and safe drinking water to all of our residents and visitors. The Nevada Department of Environmental Protection (NDEP) regulates our drinking water system through authority by the EPA under the Safe Drinking Water Act and its amendments.

The collection and treatment of wastewater is equally important in protecting the public health and safety of our residents and visitors. There is a higher level of responsibility because we are located in the Lake Tahoe Basin. In addition the District must operate and maintain a complex effluent export system to send all of our treated wastewater out of the Lake Tahoe Basin to meet these regulatory requirements. The NDEP is the regulating authority
of IVGID for the collection and treatment of wastewater under the Clean Water Act and its amendments.

The Public Works Department takes responsibility of providing clean and safe drinking water and collecting and treating sewage very seriously and is evidenced by our highly skilled staff, well maintained infrastructure, excellent customer service and our secure financial position. It is the employees that make the difference and the high performance culture has been carried forward through changes in staff and leadership.

Water Infrastructure Assets Include:
• 90 Miles of Water Mains
• Over 4,200 Water Meters
• 13 Water Tanks with 6 Million Gallons of Storage
• 26 Pressure Zones
• 14 Water Pumping Stations
• Production and Treatment of an average of about 1 Billion Gallons of water annually

Sewer Infrastructure Assets Include:
• 105 Miles of Gravity Sewer Lines
• 14 Miles of Sewer Force Main
• 19 Sewer Pump Stations
• 1,926 Sewer Manholes
• 20 Miles of Effluent Pipeline to Carson Valley
• A 900 acre wetland site located in the Carson Valley for effluent water
• Treatment of an average of about 474 Million Gallons of sewage annually