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ComplianceCompliance and Permitting Frequently Asked Questions (organized by topic) and downloadable forms are available below. Let IVGID assist you in all your development, permitting, and code enforcement needs. If you do not find your answer below, please call (775) 832-1224 or email us.
General Questions
Where are your offices located?
The Public Works Department is located at 1220 Sweetwater Road, Incline Village, NV 89451.
The Public Works Department is located at 1220 Sweetwater Road, Incline Village, NV 89451. Why is IVGID involved in the building process? Under Nevada Revised Statute (NRS) 318, IVGID is responsible for the delivery of potable water, removal and treatment of sewage and providing community trash services throughout Incline Village and Crystal Bay. IVGID responsibilities include the safety of our customers and the environment, and assuring that the most cost-effective and reliable methods are used. Scheduling InspectionsWhy and when do I request a water and/or sewer inspection?IVGID performs inspections to assure that water and sewer systems are constructed according to specification. This helps to protect the property owner and future property owners from experiencing inadequate service capabilities and reduces the chance of future failure from poor workmanship or materials. Contractors may request that inspections of specific installations be performed at different times. For example, inspection of the water line and sewer line may be separate inspections, as may the inspection of a sewer pump station, a backwater valve or a backflow prevention device. Who do I call to schedule an inspection? To schedule a backflow inspection please call (775) 832-1313. For all other inspections please call (775) 832-1224. You can make a request 24 hours a day, seven days a week. IVGID will respond to your request by the end of the next business day. My inspector did not show up? Who do I call? Please call Chief Inspector Tim Buxton at (775) 832-1246 or Inspector Scott Todt at (775) 832-1314 or Inspector Darel Barlow at (775) 832-1399 or Inspector Shawn Lochridge at (775) 832-1224. PermittingI am planning a construction or remodeling project. Where do I start?Contact the Washoe County Building and Safety Department, (775) 238-2020 for plan review requirements. What is the “One Stop Shop” process? Washoe County Building and Safety Division, along with IVGID, the North Lake Tahoe First Protection District (NLTFPD), the Incline Village Architectural Committee, the Washoe County Health Department, Washoe County Department of Community Development and the Washoe County Engineer, all have combined their efforts to provide a “One Stop Shop” plan review program for Incline Village and Crystal Bay, Nevada. For more information, please call the Washoe County Office at (775) 328-2020. What does IVGID look for on my plans? IVGID reviews the design of the sewer and water installation to assure that these do not jeopardize the safety of the community water or sewer services. Changes in the homeowner’s water and sewer system may also require payment of new connection fees because of increased demands. IVGID also requires the use of certain materials, and requires certain construction and testing methods be used, along with the installation of devices to protect our water system from contamination. IVGID requires that all the water and sewer components to be installed are noted on the plans. How can I speed up the permitting process? A preliminary set of plans may be submitted to IVGID for early review. This can speed up the plan checking process during our peak construction season (spring through early fall) by making sure all the correct information is shown on the plans that IVGID requires, so when they are submitted to the Washoe County Building and Safety Department for final review IVGID can proceed quickly. Please note: The Fire Department must review the plans for any fire sprinkler or fire hydrant installation requirements. How long does it take for IVGID to review/approve my plans? Typically, IVGID will complete plans for a single family dwelling in 15 working days. Plan checking for large estates, commercial projects, or multi-family condominium projects may take significantly longer, depending on the number of times the plans are returned for changes. Other special circumstance such as the dedication of easements can also result in longer plan check times. Contacting IVGID early in the process can speed up the plan checking time. What about Easements and Encroachments? IVGID has a number of easements for utilities and looks at how construction could affect water and sewer main lines and their respective easements. If plans indicate that construction of improvements would limit our ability to access, maintain, or repair a main line, IVGID will work with the owner and contractor, so that eventual construction does not impact our ability to serve. Easements may be required to be dedicated to IVGID if your property contains an IVGID main in an easement that has not been recorded. What are some suggestions on preparing my plan? To serve your needs to IVGID’s best ability, whether new construction or remodeling, please have your plans completed. Show all water and sewer fixtures (i.e., hose bibs, sinks, showers, etc.) on your plans. When remodeling, show other existing fixtures, or call IVGID for a walk-through appointment to assess demand on the system. Show proposed water and sewer service locations on a site plan and call out all materials that are to be used. These items determine what the required water meter and water line size are per IVGID Ordinance and the Uniform Plumbing Code. What drawings are required at the end of construction? IVGID requires an as-built plan of all water and sewer utility placement. Common interest developments require engineer stamped reproducible plans in PDF format. Single family dwellings require clearly drawn locations of water and sewer service in relationship to the dwelling on as simple as an 8-1/2" x 11" piece of paper; however, a PDF site plan is preferred. All common interest developments are required to supply IVGID with water rights (according to the IVGID Water Management Plan) in good standing with the Nevada State Engineers Office. It is required that civil, architectural and landscape plans be supplied to IVGID, in conjunction with the Water Rights Calculation Work Sheet. Commercial developments or common interest developments with more than two (2) dwelling units will be required to assign water rights to IVGID in sufficient quantity to supply their project. IVGID retains a small water rights bank for projects with demands determined to be less than 2.5 ac/ft that can be purchased by the applicant. See the Water Rights Calculation Work Sheet for more information. How are new construction and remodeling connection fees figured and what are they for? The cost to construct and maintain water and sewage treatment and delivery systems is significant. IVGID divides this cost and the cost to operate these systems among the users of these services in several ways. For more information, please call us at (775) 832-1224. Where do I get more information on the status of my plan review? Contact the Washoe County Building and Safety Department, (775)328-2020 and have your permit number ready for information. What is IVGID’s jurisdiction with regard to assuring correct design and installation of water and sewer services? IVGID’s jurisdiction is from the sewer or water main (in the street or an easement) to a point two feet outside the foundation and between structures on private property. Any water or sewer fixtures contained within the foundation are under the jurisdiction of the Washoe County Building Department, with the exception of cross connection control devices. What are IVGID’s and the Property Owner’s responsibilities? IVGID owns the water service line from the water main located in the street to the property line. All of the components of the water service on the property owner’s side of the property line belong to the property owner. IVGID also owns the water meter. The property owner is fully responsible for all sewer service components beginning at the connection of the service line to the IVGID main to the residence or building being served. Correction Notices/Code Enforcement/Compliance Issues I received a correction notice, what do I do? A correction notice is issued to a property owner to correct a water, sewer, or trash problem on the property. The correction notice usually states what is required and a timeline for completion. If you fully understand the correction notice, then complete the requirement and call IVGID for an inspection at (775) 832-1224 to have it inspected and approved by an IVGID inspector prior to the required date of completion. If you do not understand the correction notice or need more time to comply, please call the inspector listed on the Correction Notice or Chief Inspector Tim Buxton at (775) 832-1246. My water was turned off, how do I get it turned on again? Please call (775) 832-1203 to request a water turn-on. Your water may have been shut off for violation of the IVGID Ordinances or because of failure to pay the utility bill. These items will need to be corrected prior to the water being turned back on. I received a trash complaint letter, what is it? If you received a trash notification letter, it has been determined that trash was placed on the street prior to pick up day or has been accessible to wildlife or other pests. Please remember that all property owners are responsible for properly managing their trash. Click here for more information on the bear awareness program and proper trash containment. BackflowWhat is backflow?Backflow devices protect your health by preventing non-potable water from flowing into pipes supplying drinking water. Both federal and state law requires this device. Why do I need my backflow tested? By federal and state law, approved backflow devices require annual testing. To schedule a backflow test, please call the IVGID Backflow Inspection Request Hotline at (775) 832-1313. LandscapingWhat is a landscape plan?A landscape plan illustrates current and proposed vegetation and irrigation system on your property. Requirements of a landscape plan are outlined in the Landscape Standards Packet. Is a landscape plan required for my property? A landscape plan is required when your remodel expansion exceeds 15% of the original structure footprint or when adding a new structure, installing an irrigation meter, increasing the water line size, or installing a new irrigation system. Am I required to install irrigation? The landscape ordinance does not require you to install irrigation. I am required to complete a landscape plan; however, I am not installing an irrigation system—what do I do? Please complete the Landscaping Standards Checklist – Plan Review sheet. Check the box that states “No existing irrigation and no landscaping/irrigation proposed at this time.” Any future landscaping will require an irrigation permit from Washoe County Building and a landscape plan.
Where can I find some online assistance in developing my landscaping plan? Compliance Forms
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